Latest News | customer service

Use cases for GenAI in telco will be implemented across customer experience, network maintenance and optimization, and workforce efficiency. NLG…

AVOXI, the intelligent international cloud voice solution for contact centers, yesterday announced AVOXI Cloud Service. AVOXI Cloud Service integrates software and…

Frontier last Thursday revealed that it has reduced more than 2 million customer service phone calls by improving operations and…

Alepo proudly announces that Lüm Mobile, SaskTel’s innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from…

The telecommunications industry has seen vast growth in recent years. As we enter 2024, operator numbers are reaching the hundreds…

Generative AI was the big tech story of 2023, and in telecoms we’re starting to see CSPs use AI to…

Generative AI is poised to bring a new level of speed, simplicity, and personalization to enterprise customer support - and…

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

Sprinklr today announced the launch of a new research report, ‘Leveraging data analytics for contact center optimization’, conducted in partnership…