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AI for Cost Savings? Beware the Service Recovery Paradox
Expert Opinion
9 months ago
In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…
Converging Technology Trends Bring Big Opportunities for the Communications Industry
Expert Opinion
10 months ago
Moving into the second half of 2023, there are several converging technology trends that are helping to collapse the distance…
Accenture Acquires Nextira - Expanding Engineering Capabilities in AI & ML
Solution Vendors M&A
11 months ago
Accenture has acquired Nextira, an Amazon Web Services (AWS) Premier Partner that uses AWS to deliver cloud-native innovation, predictive analytics…
Amdocs Introduces Enterprise-Grade Generative AI Framework, amAIz
Technology & Solutions
11 months ago
Amdocs on Monday announced Amdocs amAIz, a pioneering telco generative AI framework. Amdocs amAIz combines carrier-grade architecture leveraging open-source technology…
ZainTech, Mastercard Team Up to Supply Businesses with AI & ML Data Solutions
Technology & Solutions
11 months ago
ZainTech, the one-stop digital solutions powerhouse of Zain Group, has signed a memorandum of understanding (MoU) with Mastercard to create…
Generative AI and its Customer Service Potential
Expert Opinion
11 months ago
For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…
The Biggest Existential AI Risk for Businesses: Adopting AI before They’re Ready
Expert Opinion
11 months ago
Since the release of OpenAI’s Chat GPT last year, artificial intelligence (AI) has set off a modern-day gold rush in…
TDCX Launches AI Consulting Arm TDCX AI
Technology & Solutions
11 months ago
TDCX yesterday announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI. Through the specialized division, TDCX aims…
WPP and NVIDIA Partner to Develop AI-Powered Generative Content Engine for Digital Ads
Technology & Solutions
11 months ago
NVIDIA and WPP yesterday announced they are developing a content engine that harnesses NVIDIA Omniverse™ and AI to enable creative…
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