Info Image

Latest News | Customer Experience Management (CEM)

Centric Partners with Prodapt to Transform its Customer Experience

Centric Infrastructure Group, a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to…

Telecom’s Evolution: Meeting High Demands with Enhanced Customer Experience

The telecommunications industry has undergone a remarkable transformation in recent years, evolving from a mere connectivity provider to a foundational…

Sprinklr and Tech Mahindra Develop First AI-based Customer Experience Platform

Sprinklr last Thursday announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and…

OpenVault Teams Up with Westman to Enhance Quality of Experience for Broadband Users

Westman Communications Group (WCG) and OpenVault announced that WCG is using OpenVault's Proactive Network Maintenance (PNM) solutions to optimize customer…

Innovate Business Strategies with Non-Linear CX

18d ago
The business landscape is transforming significantly, moving from a traditional approach to a more nuanced, personalized customer experience (CX). At…

Embracing Digital Transformation to Revolutionize Customer Experience and Corporate Structure

22d ago
The so-called “digital transformation” went from a nice-to-have to a full-on imperative seemingly overnight. Businesses that had been incorporating more…

Ncell Joins Forces with e& international for Enhanced Digital Services and Customer Experience

Ncell has signed a Memorandum of Understanding with e& international to bring the best-in-class digital experiences, drive knowledge-sharing activities, and…

AI Ushers in New Era of Intelligent Customer Experience for Telcos

1 month ago
A year ago, the hurdles to implement generative AI (GenAI) may have seemed prohibitively high. The tech was in its…

Kyocera Adds Wi-Fi Calling to DuraSport 5G for Priority Service Customers

Kyocera has added Wi-Fi calling connectivity for UScellular’s Priority Services on DuraSport 5G, the company announced today. The rugged MIL-STD-810H…
Page 1 of 55