Using apps to engage with customers will increase service providers’ relevance to their customers. A digital first engagement strategy will not only reduce costs, but enables much greater personalisation and upsell opportunities.
Download this ebook to view short videos of 5 app-based customer journeys. These include:
- Personalised and contextual real-time offers
- Sharing and gifting data
- Rewarding community based support
- Using predictive analytics to increase loyalty
- Attracting new customers and growing community base
It is recommended that readers download this ebook and save as a pdf rather than view it on their browser.