Sure, a member of the Batelco Group has selected Cerillion's BSS/OSS platform to offer fully digital services and experiences to their business, corporate and retail customers.
Sure delivers mobile, broadband, fixed line, data centre and enterprise solutions to consumers, corporate and public sector clients, in seven major offshore markets including Guernsey, Jersey and the Isle of Man.
Cerillion is implementing the Convergent Charging System (CCS), CRM Plus, Enterprise Product Catalogue, Revenue Manager, Service Manager and Self Service modules from its pre-integrated suite and will provide comprehensive support and managed services.
The new system from Cerillion will transform Sure’s operations and help them to deliver an enhanced customer experience across all their contact channels, converging their prepaid/postpaid mobile, fixed and broadband services within a single BSS/OSS solution.
Ian Kelly, CEO, Sure
Customers are at the heart of everything we do and Sure is continually investing across the business to bring the latest technology to market to improve their experiences. This major project is a pivotal development which will not only enable Sure as a business to modernise and digitise but it will support our business customers to do the same.
Louis Hall, CEO, Cerillion
The replacement of multiple legacy systems, each on different operating platforms, with one, convergent, end-to-end solution, will provide Sure with significantly more flexibility in responding to competitive pressures within its markets, and will enable significant operational and cost efficiencies, as well as great benefits for Sure’s customers who will gain from true digital convergence.
