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customer relationship management
In 2017, Customers Will Drive Shareholder Value
Services and Innovations
7 years ago
Digital Transformation for telcos is well under way, fueled in large part by the expectations of an always-on, on-demand generation.…
EE Refreshes ‘Add to Plan' Scheme with Mobile Accessories & Better Deals
Services and Innovations
7 years ago
EE has refreshed its Add to Plan scheme, allowing customers to buy a range of great accessories, including wireless headphones,…
Swisscom to Use Voice Recognition for Customer Service Calls
Services and Innovations
7 years ago
Swisscom is launching another innovative product to provide better customer care service. The Operator is launching Voiceprint, a new software…
The Value of Omni-Channel CRM in Telecoms
AsiaInfo White Papers
7 years ago
AsiaInfo commissioned independent research consultants, Northstream, to study how organizations in a variety of verticals have realized the benefits associated…
Mahindra Comviva Unveils Enhanced Prepaid Management Solution for Operators
Technology & Solutions
8 years ago
Mahindra Comviva, the global leader in mobility solutions, announced the launch of PreTUPS 6.4, a smarter and advanced version of…
Adaptive Customer Management Leverages Big Data for Superior Customer Experiences
Expert Opinion
8 years ago
We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the…
The ‘Max’ Factor: How Opera Delivers Experience, Engagement and Analytics for Operators and Subscribers in the Mobile Data Era
Services and Innovations
8 years ago
Smartphones have become omnipresent. Mobile Internet has become pervasive through cities, towns and villages. People catch up on their favorite…
Vedicis, Alcatel-Lucent Partner to Introduce Smart Data as a Service Platform
Technology & Solutions
8 years ago
Vedicis has partnered Alcatel-Lucent's managed services business to introduce Smart Data as a Service Platform, a unique service and business…
Telenor Digital's Lifestyle App WowBox Reaches 1.5 million Users in Bangladesh
Info Apps
8 years ago
Telenor announced that the number of customers that have downloaded its WowBox in Bangladesh has reached 1.5 million users in…
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