Blog

Next Gen Pricing Event – Light on the Pricing, Heavy on Customer Engagement

Expert Opinion

8 years ago

As I have previously discussed, telco industry events can be a mixed bag. The umbrella event of “Next Gen Pricing and…

What Can Mobile Operators Learn From Netflix?

Expert Opinion

8 years ago

It took me nearly four hours but it’s finally done! All of my pictures on my mobile phone have been uploaded…

Wi-Fi Calling is Making the Headlines but is it Worth the Hype?

Expert Opinion

8 years ago

Wi-Fi is not a new phenomenon. It has been used and relied upon by millions of people to access data services…

How Well do Operators Understand and Engage with Customers as Individuals?

Expert Opinion

8 years ago

The New Business Model Will Require Operators to Communicate to People as Individuals When was the last time you heard from…

Mobile Customer Experience Management is an Ecosystem Problem

Expert Opinion

8 years ago

With the growing usage of smartphones, mobile data applications, changing subscriber expectations, and networks migrating from 3G to 4G, managing the…

Strategies for CSPs To Achieve Success in the Digital Ecosystem

Expert Opinion

8 years ago

Maybe you watch your favorite reality show or sports event on your phone. Or maybe you use your tablet to control…

Online Bus Ticketing – A Simple Case For Why Digitalization is Necessary to Transform Services for the Better

Quick Take

8 years ago

Mobile Network Operators are making foray into digital services, and digital services, broadly speaking can encompass anything from ordering a movie…

Making BYOD Possible in Today’s Highly Regulated World

Expert Opinion

8 years ago

To understand why it’s so challenging for financial services firms to develop a mobile strategy, look no further than the alphabet…

Managed Services and the Customer Experience

Expert Opinion

8 years ago

The level of complexity within an operator’s network is more pronounced now than ever before. Gartner predict that by 2020 there…