Latest News | chatbot

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

According to the McKinsey 2022 State of AI review, the average number of artificial intelligence capabilities companies employ has doubled…

Last week, The Fast Mode spoke to Natasha Tamaskar, VP & Head of Business Strategy & Global Marketing at Radisys…

Let’s be frank, every company, regardless of sector or industry, needs to prioritize its customer experience (CX). You could be…

Vodacom South Africa this week unveiled an innovative and convenient way to 'Self-RICA' through TOBi, Vodacom’s chatbot and trusted self-service…

After many years of starts and stops, the end of 2019 made it clear that Rich Communication Services (RCS) are…

With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…

The telco world is becoming more familiar with chatbots - and we’re starting to see use cases and implementations evolve.…