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Customer Experience Management (CEM)
Engaging With Customers via Online Live Trivia Events and Polls While Accessing Sentiment Analysis in Real-Time
Expert Opinion
1 year ago
The decisive factor in determining whether a business will achieve an effective customer loyalty strategy is a commitment to both…
Customer Experience Priorities for Brands in 2023: Predictions to Watch
Expert Opinion
1 year ago
Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…
Ericsson, Ooredoo Qatar Provide AI Solutions for 5G CX
Technology & Solutions
1 year ago
Ericsson and Ooredoo Qatar are providing Artificial Intelligence (AI) solutions on top of trusted Microsoft cloud in the country. The…
Qualcomm, Salesforce to Collaborate to Develop New Intelligent Connected Vehicle Platform
Technology & Solutions
1 year ago
Qualcomm Technologies and Salesforce, the global leader in Customer Relationship Management (CRM) announced the companies intend to collaborate to develop…
Transforming Service Providers into 'Experience Providers' in 2023
Expert Opinion
1 year ago
As the competitive environment intensifies and the fight for broadband subscriber loyalty gets increasingly tougher, it has never been more…
Employ (Don't Outsource) the Customer Service Experience
Expert Opinion
1 year ago
Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…
TalkTalk Taps DZS Cloud EDGE Software Solutions to Optimize CX
Solution Vendors M&A
1 year ago
DZS, a global leader in access and optical edge infrastructure and cloud software solutions, announced that it has expanded its…
Transparency Is the Key to Improved Customer Experience for Telecoms Operators
Expert Opinion
1 year ago
Now more than ever, we live in a world where the internet is an essential part of our everyday lives.…
Telstra Deploys Nokia Orchestration Center to Build Reusable Platform ‘as a service’
Technology & Solutions
1 year ago
Nokia and Telstra announced that they have deployed Nokia Orchestration Center to build a reusable platform ‘as a service’ enabling…
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