Latest News | Customer Experience Management (CEM)

Publicis Sapient, a digital business transformation company, last Friday announced it will help deliver personalized customer experiences at scale for…

MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and…

TM Forum’s DTW23 - ignite kicks off today at the Bella Center, Copenhagen. Moflix Group, a leading Digital Telco as…

SK Telecom, SK Broadband and Netflix, one of the world’s leading entertainment services, announced a strategic partnership to provide better…

Comviva, the global leader in customer experience and data monetization solutions, announced its strategic partnership with Xoxoday, the digital rewards,…

Prashant Kumar, Chief Innovation Officer at Elisa Polystar, discusses Elisa Polystar's participation in TM Forum's upcoming DTW23 - Ignite. Prashant…

The Tennessee Titans announced a new partnership with Verizon that will provide connectivity to improve the experience for fans at…

Nokia announced the launch of Corteca, a new end-to-end home connectivity software for broadband devices that will enable service providers…

Until OpenAI’s ChatGPT became one of the hottest technologies to ever go mainstream, interest in and knowledge of “generative AI”…