Latest News | Customer Experience Management (CEM)

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…

Comviva, the global leader in customer experience and data monetization solutions, announced its partnership with Tunisia's leading mobile communication services…

Amdocs and Microsoft announced a new Customer Engagement Platform.  The platform will empower service providers to improve their engagement and end-user…

Tech Mahindra,a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its…

Bharti Airtel announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer…

Identifying the best user experience in software design involves a combination of focused outcomes, innovative thinking, and the occasional risk.…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Vodafone Idea Limited (Vi) is using Sprinklr Modern…

Leading digital solutions platform Globe has successfully completed pilot deployments in Southeast Asia of the first multi-beam, multi-band lens antenna technology.  The…

Ericsson and Ooredoo Qatar are providing Artificial Intelligence (AI) solutions on top of trusted Microsoft cloud in the country. The…