As South Africa’s economy slowly starts regaining traction during level 4 of the lockdown, MTN has started re-opening its network of 410 stores nationwide, subject to strict measures being put in place to enhance the safety of customers and staff.
Around eighty percent of MTN’s stores began trading on May 1, with all stores across the network open for trading from Wednesday. Limited trading hours, a strictly controlled shift system, 2 meters social distancing barrier markings, and regular health-checks are among the key proactive measures MTN has put in place.
According to MTN, all measures comply with the specific conditions set out by the National Coronavirus Command Council and the Department of Health. Additional actions include limiting the number of items than can be touched in the store. All display items like handsets, other devices, accessories, starter packs and Y’ello Trader booklets will be removed from the front of the store and touchscreens will be switched off.
Biometric devices will be sanitised with alcohol swabs before and after every use, and employees will not be required to handle customer credit cards.
In addition, employees will be provided with hand sanitisers, reusable masks and face screens/ visors. Employees’ temperatures will be monitored daily, using infrared thermometers, and vulnerable staff (for example, those who are pregnant or have chronic health conditions) will continue to work from home.
