Omantel, a wholesale world-leader in ultra-low latency networking, has launched a dedicated International Network Operation Centre (INOC) in Oman.
INOC enables Omantel to meet customer experience key performance indicators (KPIs) while troubleshooting network issues before they can impact service quality. The INOC has been deployed in response to accelerating growth in Omantel’s wholesale international customer base and expanding global network footprint.
INOC acts as a central point of contact for customers and partners to provide them with real-time information on end-to-end network availability and performance. Having full visibility into the 20 subsea cable systems in which Omantel has invested, covering 120 locations around the world, it aims to deliver operational and customer experience excellence by ensuring 100% uptime of the network.
INOC monitors international services offered by Omantel via terrestrial and submarine cable systems to guarantee smooth network operations. It has been purpose-built to resolve all network-related issues rapidly and in compliance with stipulated policies, procedures and quality standards.
Salim Al Mazrui, GM, Wholesale Operations, Omantel
Our wholesale business is growing around the world and we needed a central command centre to serve our global customers by safeguarding the overall quality of our network ecosystem. INOC has been developed in response to customer demand and has been specifically tailored to the needs of a Cloud and Content-centric market.