Mauritius Telecom Revamps its WiFi Network using Alepo’s Carrier-grade WiFi Solution

Evolving to keep pace with customer expectations and provide innovative new offerings, leading service provider Mauritius Telecom has revamped its WiFi network by implementing Alepo’s WiFi Service Management Platform (SMP).

The project benefits Mauritius Telecom’s growing base of enterprise customers, which includes hotels, banks, government entities, as well as those signing up for special event-based packages. The operator provides hardware such as Access Points (APs), WLAN controllers, and internet connectivity as part of its WiFi services.

Alepo’s WiFi SMP – a part of its Carrier WiFi solution – helps manage and monetize these services. It also enables the operator to support new business models and innovative services such as WiFi calling, WiFi offload, eSIM authentication, secured onboarding (BYOD), IoT enablement, and more.

Alepo’s solution provides the operator with a captive portal and enables its affiliates to build and maintain their own captive portals. The reporting module provides detailed insights into customer behavior, enabling the operator to create contextual offers and targeted advertisements. A loyalty management module helps create and manage points-based reward programs for customers.

Customers attempting to access the WiFi network are redirected to Mauritius Telecom’s captive portal – also provided as part of Alepo’s solution. They are prompted to connect to the WiFi network through free journeys such as through OTP authentication, completing a survey, logging in with their social media credentials, and watching video ads; they can also gain paid access using online payments and vouchers.