Boomi, the intelligent connectivity and automation leader, announced that MyRepublic Digital, the digital transformation company powering MyRepublic, an award-winning telecom operator in the Asia-Pacific, has implemented The Boomi AtomSphere Platform to achieve higher levels of efficiency, performance, and ultimately a better experience for customers.
MyRepublic Digital, a recently launched technology business spin-out, helps operators achieve their business outcomes with its readily deployable cloud-native multi-tenant software as a service (SaaS) platform, Encore.
In the hyper-competitive telecom market, staying fast and agile when it comes to service delivery is key to success. To enhance the efficiencies of the Encore platform, and its real-time decision-making capabilities, without compromising on scalability or security, MyRepublic Digital selected Boomi’s award-winning integration platform as a service (iPaaS).
With Boomi’s low-code iPaaS, MyRepublic Digital has successfully performed automation enhancements to its Encore platform as well as enabled reusable configuration for integration with third-party vendors and partner payment gateways. This has helped the telecommunications provider simplify its digital ecosystem through Boomi's vast selection of technology and application connectors. As the digital engine behind a telecom operator’s business support systems (BSS) and operations support systems (OSS) as well as its customer experiences, MyRepublic Digital’s Encore platform manages a multitude of live processes across order fulfilment, billing, service assurance, mobile apps and chatbots, with an API section that has surpassed 25 million transactions. Since its initial deployment in 2019, Boomi's API management tool has supported the growth of MyRepublic Digital’s platform with approximately 3.5 million transactions added per quarter as of December 2022.
As a category-leading, global SaaS company with the largest customer base among integration platform vendors, Boomi touts a growing user community of more than 100,000 members, a worldwide network of approximately 800 partners, and one of the largest arrays of global systems integrators (GSIs) in the iPaaS space. The company recently expanded its global footprint in Japan to address growing demand across Asia-Pacific while earning recognition on the Deloitte Technology Fast 500™ and Inc. 5000 lists as one of America’s fastest growing and most innovative technology companies.
Gary Liew, Managing Director, Platform, MyRepublic Digital
With Boomi, we’ve been able to expand the scope of our automation and increase Encore’s end-to-end order processing efficiency, which ultimately helps us deliver the frictionless experience customers expect from digital brands. For instance, we’ve observed a marked reduction in customer waiting time for modems between one and two business days, allowing us to provide faster service.
HonChew Seetoh, Director, Asia at Boomi
Unparalleled efficiency and a strong focus on customer experience are crucial for a business like MyRepublic Digital, which strives to meet the high expectations of clients and end-consumers. We’re proud to be playing a key role in enabling its digital platform to scale to new heights and transform how telecom services are provided.
