AVOXI, the intelligent international cloud voice solution for contact centers, yesterday announced AVOXI Cloud Service. AVOXI Cloud Service integrates software and support to streamline and scale how global companies achieve exceptional international voice conversations with customers.
AVOXI Cloud Service, the first-of-its-kind, combines application integration, number management, analytics, call routing and security software functionality to help enterprises easily provision and manage AVOXI cloud voice within their unique environments. AVOXI voice and contact center experts also leverage the same software-fed data and insight, alongside proprietary tools, to ensure premium voice management at the number-, contact center- and network-level.
AVOXI Cloud Service combines several new and existing capabilities:
- Integrations: Using AVOXI’s 40+ out-of-the-box integrations with leading contact center and business applications, AVOXI customers benefit from voice service that seamlessly works with existing environments. Key SIP integrations include Genesys, NICE, Microsoft Teams, Twilio and, now available, Zoom.
- Security: AVOXI Cloud Service provides enterprise-grade security and compliance features to ensure conversations are protected. AVOXI offers encrypted SIP, fraud monitoring and a recently expanded set of single-sign on options (Azure, Google, Okta and AWS).
- Number Management: Through AVOXI’s proactive visibility and insights, organizations experience superior call quality and uptime. Additionally, two new dashboards (Number Reports, Geographic Reports) empower customers with data to more deeply understand global and local voice performance and usage trends.
- Intelligent Call Routing: AVOXI’s Flow Builder provides an easy-to-use visual interface to rapidly build and manage flows that drive call traffic to its intended destination. New advanced Flow Builder features enable customer self-service and more contextual routing applications. Leveraging robust APIs and configurable rules, users can direct call traffic based on the specific customer calling and why they are calling, optimizing the experience and further streamlining call management.
- Expert Support: Backed by AVOXI’s team of global voice, regulatory, and contact center experts, customers choose between Standard and Premium support models. Customer support is enhanced by AVOXI’s intelligent software and analytics to more seamlessly onboard customers, maintain voice capacity and proactively resolve issues.
Barbara Dondiego, CEO, AVOXI
We create software by working alongside our clients to solve real-world problems. AVOXI Cloud Service is a disruptive offering which challenges the status quo of international cloud voice, leveraging our industry expertise, customer feedback and our flexible software platform to create the best possible global voice experience. We are excited to launch a new industry standard of service with innovations that will further speed voice visibility, deepen stability and elevate the customer experience.
