Enreach has announced the successful migration of over 100,000+ users in the Netherlands and Germany to its leading UCaaS platform Enreach Contact. This achievement is a key step in Enreach’s strategy to boost its UCaaS offering across Europe.
The migration reflects the company's focus on improving operational and technical efficiencies while ensuring that Enreach, along with its partners and customers, can fully leverage the synergies of a consolidated technology platform.
In recent years, Enreach has broadened its portfolio through several acquisitions, each bringing unique capabilities and technologies such as the addition of conversational AI pioneer Botsquad. The new UCaaS platform integrates these technologies into a unified offering, delivering a robust, scalable, and flexible solution that meets the evolving needs of businesses across Europe.
Enreach Contact is Enreach’s European flagship product, a highly scalable UCaaS solution designed to meet the dynamic needs of modern businesses and deliver an excellent customer experience. Enreach Contact combines voice, chat, video, advanced call management features with fixed and mobile connectivity and integrates advanced AI-powered capabilities, including smart Interactive Voice Response (IVR), chat and voice bots, text-to-speech and more.
Koen van Geffen, CTO, Enreach
Completing the migration of 100,000+ users to our Enreach Contact UCaaS platform is an important milestone that reflects our ongoing efforts to enhance the quality of our business communications solutions. This project was not just about moving users; it was about evolving our technology to better serve our customers and partners. The migration also represents a technical new age for us, shifting to our next generation platform based on Elixir, a dynamic programming language running on ErlangVM. The new platform serves as the foundation for Enreach Contact, ensuring that it can efficiently manage the increased demand from our growing user base while at the same time guaranteeing the resilience of our services and enabling Enreach to rapidly deploy new features.
