Syniverse has joined forces with TalkingPoints, an education technology nonprofit, on a collaboration aimed at delivering critical SMS and MMS messages and boosting security by separating communication streams or campaigns.
The TalkingPoints Universal Family Engagement platform enables teachers, staff, and administrators to build stronger relationships with families through instant two-way text messaging in more than 150 languages. Teachers rely on TalkingPoints to deepen connections with their students’ families through everyday collaboration about student needs, learning, and development.
Occasionally, schools and districts must send families urgent, classroom-wide, or district-wide messages. Syniverse is working to institute dedicated short codes to ensure carriers prioritize those messages, leading to a higher delivery rate. Additionally, TalkingPoints can now monitor security threats more closely and instantly shut down a compromised messaging thread without impacting others by having its communication delivery split into separate streams or campaigns.
As part of its professional services consultancy, Syniverse has connected TalkingPoints with an aggregator partner to handle the distribution of its SMS and MMS messages. It also continues to provide ad hoc support related to 10-DLC messaging.
Harry Patz, Jr., Chief Revenue Officer, Syniverse
Our work with TalkingPoints provides teachers and parents with greater peace of mind because they can trust that any messages about a child's education and well-being will be delivered quickly and securely. This small but impactful step helps TalkingPoints continue to overcome barriers to engagement for families and further ensures that children of all backgrounds have an equal opportunity to thrive.
Stephanie Kaufman, Head of Product, TalkingPoints
Families feel better equipped to support their children's academic success and development when they can have a meaningful relationship with their teachers and schools. But without the skills and tools to support that relationship, it can begin to break down. That's why Syniverse has been such an effective partner: Its considerable messaging expertise and technical know-how help us ensure families can effectively partner with their child’s teachers and schools, regardless of their background or the language they speak at home.
