Latest News | Customer Experience Management (CEM)

The future is full of exciting concepts and technologies that will become a reality. But the real unknown is the…

It’s a simple equation, one that has been studied and substantiated over the past couple of decades or more: A…

Journal, a new iPhone app available today, helps users reflect and practice gratitude through journaling, which has been shown to…

Vi, the leading telecom operator in India, partners with Anritsu to provide end-to-end enhanced calling experience for customers on VoLTE…

NBN Co is embracing innovation and improving customer experience through the rollout of a fleet of hybrid vehicles with elevated…

Zoom Video Communications announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to…

Generative AI is poised to bring a new level of speed, simplicity, and personalization to enterprise customer support - and…

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

Sprinklr today announced the launch of a new research report, ‘Leveraging data analytics for contact center optimization’, conducted in partnership…