Customers want effortless experiences and fast solutions - in whatever channel they choose. And one global telco is meeting those demands by driving innovation across voice and digital channels.
Read the case study to discover how the telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.
You'll learn how the telco:
1. Successfully serves 60M+ customers worldwide
2. Saves $14M+ a year from virtual assistant call deflection alone
3. Offers effortless customers experiences in every channel
1 February 2021 / Nuance Communications Case Studies / By Ray Sharma