[Case Study] Major Telco Disrupts Organized Fraud with Voice Biometrics

Image Credit: Nuance Communications

Preventing fraud is a big responsibility. For telcos, the financial losses from fraud can be huge. But for customers, the impact of fraud can be catastrophic.

One major US telco protects over 150 million subscribers (and stops fraudsters in their tracks) using Nuance voice biometrics.

Read the case study to find out how the telco is winning the fight against organized fraud and giving genuine customers a more seamless and secure experience.

You'll discover:

1. How the telco analyzes every call to its sales, activations, and claims lines to block fraudsters

2. Why many known fraudsters have given up calling the telco completely

3. How biometric authentication improves the experience for genuine customers

1 February 2021 / Nuance Communications Case Studies / By Ray Sharma