Latest News | Customer Experience Management (CEM)

Westman Communications Group (WCG) and OpenVault announced that WCG is using OpenVault's Proactive Network Maintenance (PNM) solutions to optimize customer…

The business landscape is transforming significantly, moving from a traditional approach to a more nuanced, personalized customer experience (CX). At…

The so-called “digital transformation” went from a nice-to-have to a full-on imperative seemingly overnight. Businesses that had been incorporating more…

Ncell has signed a Memorandum of Understanding with e& international to bring the best-in-class digital experiences, drive knowledge-sharing activities, and…

A year ago, the hurdles to implement generative AI (GenAI) may have seemed prohibitively high. The tech was in its…

Kyocera has added Wi-Fi calling connectivity for UScellular’s Priority Services on DuraSport 5G, the company announced today. The rugged MIL-STD-810H…

With 5G networks becoming more prevalent, wireless carriers enter 2024 with the need to find new sources of revenue to…

MATRIXX Software, a global leader in 5G and digital monetization solutions, European system integrator Celfocus and Qeema, a leading ICT…

MATRIXX Software, Celfocus and Qeema today announced the launch of the reinvented digital experience for Jawwy, an all-digital brand from…