Latest News | Customer Experience Management (CEM)

For me, the turning point in the evolution from customer service to customer experience came in the early 2000s when…

Apple announced Self Service Repair will be available now for MacBook Air and MacBook Pro notebooks with the M1 family…

Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

Viavi Solutions announced the latest update to its comprehensive network performance monitoring and diagnostics (NPMD) platform, Observer. Version 18.8 continues to build…

Comviva, the global leader in mobility solutions, today announced its strategic partnership with Vietnamobile, one of the leading telecom operators in Vietnam to…

Ookla, a leader in global connectivity intelligence, has acquired CellRebel, an independent company focused on helping operators and other telecommunications…

NTT, a leading IT infrastructure and services company along with NTT DATA Taiwan, announced its collaboration with Panasonic Sales Taiwan (PSTW)…

Etisalat UAE, branded as “etisalat by e&”, recently announced the launch of its Content Passes, an all-new lifestyle bundle.  The…