Latest News | Customer Experience Management (CEM)

As the competitive environment intensifies and the fight for broadband subscriber loyalty gets increasingly tougher, it has never been more…

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

DZS, a global leader in access and optical edge infrastructure and cloud software solutions, announced that it has expanded its…

Now more than ever, we live in a world where the internet is an essential part of our everyday lives.…

Nokia and Telstra announced that they have deployed Nokia Orchestration Center to build a reusable platform ‘as a service’ enabling…

Quantexa, a global leader in Decision Intelligence (DI) solutions for the private and public sectors - announced that it has…

The rapid growth in the volume of transactions handled by operator touch points has pushed customer care to become a…

This on-demand webinar, hosted jointly by Nuance Communications and The Fast Mode, features the following topics: Key findings from Nuance…

Telco customers are unsatisfied with their experience with billing and payments. In fact, billing, pricing, and payments issues are the…