Latest News | Customer Experience Management (CEM)

Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers.  The integration,…

Synamedia, the world’s largest independent video software provider, announced that Malaysia’s leading content and entertainment company, Astro has gone live…

Our personal and professional lives have blurred, with the unprecedented shift to remote and hybrid work. As work was pushed…

With deeper smartphone penetration, increased use of social media apps, and digitisation, consumers expect brands to be accessible anytime, anywhere.…

Flytxt announced that its Flytxt CLTV AI for CX solution is now available on SAP® Store and is part of…

5G is finally here. Most operators are well underway with rolling out 5G networks, and many are now setting their…

Service providers are using business messaging as an opportunity to serve more of their enterprise customers across verticals, using their…

ThinkAnalytics, the leading global provider of content discovery and viewer insight solutions, and 3 Screen Solutions (3SS), the leader in…

Media Distillery, leading provider of AI technology to optimise video UX, announced that Vodafone Portugal has deployed EPG Correction Distillery to improve the…