Latest News | Customer Experience Management (CEM)

In today's digital age, internet service providers (ISPs) face intense competition to deliver high-quality, reliable, and fast internet services. With…

Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, announced the winning of its first deal…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

As small businesses continue to digitize, increased attention should be paid to technical solutions that maintain key qualities of customer…

NTT Communications, Toei Company and NTT QONOQ jointly announced the immediate launch of a customer-service demonstration using a digital human…

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…

Comviva, the global leader in customer experience and data monetization solutions, announced its partnership with Tunisia's leading mobile communication services…

Amdocs and Microsoft announced a new Customer Engagement Platform.  The platform will empower service providers to improve their engagement and end-user…

Tech Mahindra,a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its…