Latest News | Customer Experience Management (CEM)

The pandemic completely transformed the way we work and how modern IT leaders will view network and security, likely forever.…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

Kazakhtelecom JSC, the largest telecommunications operator in Kazakhstan, is rapidly growing the number of broadband subscribers across the country.  To…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…

Verint yesterday demonstrated its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier…

TDCX yesterday announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI. Through the specialized division, TDCX aims…

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…

Telenet, one of the pioneers of fixed mobile convergence and cloud-native 5G services, and Sandvine, the App QoE Company, have embarked…

MATRIXX Software, a global leader in 5G monetization solutions, announced its partnership with Nagarro, a worldwide digital engineering leader, to…