Latest News | Customer Experience Management (CEM)

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, proudly unveils the launch of MTN D-Stack,…

etisalat by e& announced the soft launch of its Consumer Assistant at GITEX Technology Week 2023.  Built using Microsoft Azure…

TM Forum’s DTW23 - Ignite successfully concluded last month at the Bella Center, Copenhagen. As a sponsor of the event,…

Headless commerce has taken the retail and consumer services worlds by storm, and the impressive growth shows no signs of…

Publicis Sapient, a digital business transformation company, last Friday announced it will help deliver personalized customer experiences at scale for…

MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and…

TM Forum’s DTW23 - ignite kicks off today at the Bella Center, Copenhagen. Moflix Group, a leading Digital Telco as…

SK Telecom, SK Broadband and Netflix, one of the world’s leading entertainment services, announced a strategic partnership to provide better…