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Customer Experience Management (CEM)
T-Mobile Rewards Customers with VIP Program Magenta Status on Hotels, Cinema Tickets, Concerts
Technology & Solutions
2 months ago
Yesterday, in a streamed event, T-Mobile President Mike Katz unveiled Magenta Status. The new program includes one-of-a-kind deals and experiences…
Deploying Branded Calling Solutions for Enhanced CX and Operational Excellence
Expert Opinion
2 months ago
Customer loyalty is fleeting as consumers are pulled in a million different directions by a million different brands. It can…
5 Guiding Principles for Responsible AI Strategies
Expert Opinion
3 months ago
The advent of generative AI (GenAI) in business heralds a monumental opportunity and responsibility. We find ourselves at a pivotal…
Staying Ahead of the Curve in 2024
Expert Opinion
3 months ago
The telecommunications industry has seen vast growth in recent years. As we enter 2024, operator numbers are reaching the hundreds…
Grameenphone, Ericsson Revolutionize CX by Enhancing Network Resilience
Technology & Solutions
3 months ago
With its unwavering commitment to customer-centricity, Grameenphone has brought in a new era of innovation in partnership with Ericsson. Utilizing…
Opening the Door to the Invisible Network in 2024
Expert Opinion
3 months ago
The future is full of exciting concepts and technologies that will become a reality. But the real unknown is the…
Employee Experience + Customer Experience = Exceptional Total Experience
Expert Opinion
4 months ago
It’s a simple equation, one that has been studied and substantiated over the past couple of decades or more: A…
Apple Intros Journal App to Record and Celebrate Daily and Special Moments
Mobile Apps
4 months ago
Journal, a new iPhone app available today, helps users reflect and practice gratitude through journaling, which has been shown to…
Vi, Anritsu Collaborate to Enhance Calling Experience with Superior VoLTE
Technology & Solutions
4 months ago
Vi, the leading telecom operator in India, partners with Anritsu to provide end-to-end enhanced calling experience for customers on VoLTE…
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