Latest News | Customer Experience Management (CEM)

NBN Co is embracing innovation and improving customer experience through the rollout of a fleet of hybrid vehicles with elevated…

Zoom Video Communications announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to…

Generative AI is poised to bring a new level of speed, simplicity, and personalization to enterprise customer support - and…

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

Sprinklr today announced the launch of a new research report, ‘Leveraging data analytics for contact center optimization’, conducted in partnership…

Orange, operating in 18 countries across Africa and the Middle East, has recently partnered with Spotify, the world's leading music…

Celfocus, a leading high-tech system integrator, last month participated in TM Forum‘s highly successful DTW23 - Ignite event, as an…

Artificial intelligence has skyrocketed in popularity and use in recent months, so much so that some critics worry the technology…

In an increasingly connected world, stakeholders in the telco business landscape have changed. Rather than viewing players such as customers…