Latest News | customer service

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

BT and Five9 last Thursday announced that they are expanding their partnership to enhance the choice of contact center services…

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

As small businesses continue to digitize, increased attention should be paid to technical solutions that maintain key qualities of customer…

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…

The decisive factor in determining whether a business will achieve an effective customer loyalty strategy is a commitment to both…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…

As the competitive environment intensifies and the fight for broadband subscriber loyalty gets increasingly tougher, it has never been more…