Latest News | customer service

EE, the UK’s biggest mobile operator and part of the BT Group, has announced a major boost to customer service…

UK Telecoms regulator, Ofcom said that the UK's 47 million mobile customers would be able to change provider more quickly…

Vodafone India, the second largest mobile operator in India has launched a new concept customer center that is manned by…

Telenor Serbia has partnered with Brand Embassy to launch live chat to enhance its customer service experience. The operator has…

Brazil’s leading telecommunications provider, Oi leverages Genband's Session Border Controllers (SBCs) to lower costs and improve efficiencies as it transitions…

Etisalat, the largest operator in the UAE with 11.6 million customers has awarded second phase implementation for its new in-store…

Telekom Srbija has selected Alcatel Lucent's Mobile Device Management (MDM) Platform to improve its mobile customer experience. MDM enables mobile…

Sprint has partnered with Conversocial, a cloud-based social customer service solution to leverage Facebook Messenger as a new channel for…

Telstra today unveils its flagship Melbourne Discovery store, showcasing an interactive digital boutique with an in-store barista as well as…