Latest News | customer service

For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…

In the rapidly evolving enterprise IT industry, the move to self-service and on-demand services coupled with the rise of networking…

Let’s be frank, every company, regardless of sector or industry, needs to prioritize its customer experience (CX). You could be…

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba,…

Though the economy has started to show some signs of recovery, the business world is still grappling with the setbacks…

The Communication Platform as a Service (CPaaS) market is rapidly growing, as evidenced by the mergers and acquisitions we’re seeing…

Projections from the GSMA indicate that the value of business messaging will reach the $124 billion mark in 2030. This…

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

From the customer point of view, the position of a customer is in many ways an easy one. We risk…