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Latest News | customer service

STC Closes All Customer Service Branches for A Day to Boost Digital Channels Usage

The Saudi Telecom Company (STC) announced that today (Wednesday, December 19th) will be the official Digital Day in the country…

Ooredoo Oman Goes Digital via Facebook, Twitter, Live Chat and WhatsApp

As part of the digital transformation in the country, Ooredoo Oman has expanded the role of the Customer Service Champion,…

Vodafone UK Expands Partner Agent Programme to New Entrepreneurs

Vodafone UK announced that it is now offering both entrepreneurs from both within the business and outside of it the…

Telefónica Deutschland Extends Sales Channel Partnership for O2 Products with MediaMarktSaturn

Telefónica Deutschland extends sales channel partnership for O2 products with MediaMarktSaturn Deutschland, Germany’s leading company for consumer electronics, by another…

T-Mobile Reinvents Customer Service with 'Team of Experts' - A Human-centered Approach

T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…

BT to Create More Than 1,000 Permanent UK Customer Service Jobs

BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the…

TIM Brazil Inks Deal with Whatapp Business for Customer Service

TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…

Zong 4G Adds Digital Engagement to Modernize Customer Experience

Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…

TIM Signs Deals with 7 Large Italian Call-Centre Operators to Outsource All Customer Care Services

TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…