Latest News | customer service

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

The rapid growth in the volume of transactions handled by operator touch points has pushed customer care to become a…

Telco customers are unsatisfied with their experience with billing and payments. In fact, billing, pricing, and payments issues are the…

Communications service providers (CSPs) have never worked harder to keep customers happy. Traditional players are facing unprecedented competition from newer…

Our personal and professional lives have blurred, with the unprecedented shift to remote and hybrid work. As work was pushed…

With deeper smartphone penetration, increased use of social media apps, and digitisation, consumers expect brands to be accessible anytime, anywhere.…

For me, the turning point in the evolution from customer service to customer experience came in the early 2000s when…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

One of the ironies of the Internet is that greater simplicity for end users usually translates into greater complexities for…