Latest News | customer service

TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution…

net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, last Thursday unveiled its innovative suite of AI-powered…

In an increasingly connected world, stakeholders in the telco business landscape have changed. Rather than viewing players such as customers…

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

According to Zendesk, nearly 50 percent of consumers say their support interactions have grown more frustrating over the last year.…

In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…

Verint yesterday demonstrated its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier…